Contact Us

You can contact Slots Not On Gamstop about anything on this site: a factual error, a question about how we review casinos, a partnership enquiry or general feedback. This page explains what we can help with, what we cannot, and how to get a faster answer if your problem is with a casino itself. Please use the contact route shown in the site header or footer, as we do not publish separate personal addresses here.

What we can help with

• Corrections: if a bonus, payment method, limit or licence detail on a review looks out of date or wrong, tell us which page and which statement.
• Method questions: how we research casinos, why a site is ranked where it is, and how editorial ratings work.
• Suggestions: topics you would like explained, such as wagering requirements, withdrawal checks or game contribution.
• Business enquiries: partnership or listing requests. Commission does not buy position, and enquiries do not change our rankings.
• Accessibility and privacy: problems reading the site, or questions about how we handle your data.

What we cannot do

We are an independent comparison site, not a casino, and we do not run any of the accounts listed. That means we cannot:

• access, unlock or close your casino account;
• release a withdrawal, reverse a bonus decision or act on your behalf in a dispute;
• guarantee any outcome from a complaint, or confirm the balance or status of your account;
• give legal, financial or medical advice.

Affiliate disclosure: we may earn commission if you join a casino through links on this site. Commercial relationships do not decide rankings, and they do not affect how we handle your message.

If your problem is with a casino

Contact the operator first, in writing, so there is a record. Most casinos offer live chat and email, and a written complaint route should be described in their terms. Useful steps:

1. Note the date, your username and the amounts involved.
2. Take screenshots of the bonus terms, the transaction and any messages.
3. Read the relevant terms, especially wagering, maximum bet, expiry and cashout limits.
4. Send a clear complaint by email and ask for a reference number.
5. If the reply is unsatisfactory, use the escalation route named in the casino's terms, which is often an alternative dispute resolution service linked to its licence.

Be aware that casinos not on GamStop generally hold overseas licences rather than a UK Gambling Commission licence. That can mean the UKGC complaints route and UK consumer protections do not apply in the same way. Our non GamStop casinos UK guide explains this in more detail, and our terms and conditions set out how this site works.

Casinos we currently list

If you are writing about one of the sites in our current top ten, tell us which one so we can find the right review quickly. The listed operators are Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Please do not send us your password or full card details. We will never need them.

Offers change often, and the advertised figures come from the casinos, not from our own testing. Check current terms on the operator's site before you deposit.

What to include in your message

We aim to read every message, but we cannot promise a reply time or a reply to every enquiry. Where we make a correction, the page's updated date will change.

If gambling is causing you problems

Contacting us is not the right route for urgent support. If gambling is affecting your money, health or relationships, free and confidential help is available. GamCare runs the National Gambling Helpline on 0808 8020 133, and BeGambleAware offers information and advice. In Great Britain, GAMSTOP lets you self-exclude from UKGC-licensed sites, and blocking software can also help. Our responsible gambling page covers deposit limits, loss limits and self-exclusion, and About Us explains who we are and how we work.

This site is for adults aged 18 and over. Gambling should never be treated as income or as a way to solve financial problems.